Tiffany Brown
- Role
- Customer Success Manager at Arcadia
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Tiffany Brown
Customer-focused and results-driven professional with progressive experience providing…
Experience
Customer Success Manager
Jul 2021 — Present
Manage a portfolio of accounts ranging from enterprise to small scale engagements, lead the onboarding process for new clients and serve as primary point of contact, create and deploy client training programs for onboarding support and influence achievement of client outcomes by collecting feedback and analyzing relevant metrics. Collaborate with offshore support teams to provide technical support for data feeds and APIs, lead best practices for project management including planning, executing, monitoring and closure of projects. Identify reporting requirements to support monitoring of SLAs within client contracts, collaborate with account management team for renewal, expansion and churn prevention activity. Create and update internal and external documentation for support of client processes and support ongoing plan to delegate Atlanta support operation tasks to offshore support teams.
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