Tiffani Duscheid

Experience

1. Senior Representative, Marketing (Joint Venture Communication)

   Universal Orlando Resort

   Nov 2022 — Present · Orlando, FL, US

   Maintain partnerships and act as the hotel point of contact across internal and external lines of business to uphold strong communication and collaboration.• Oversee the content lifecycle for digital screens at all 11 hotels that display Hotel Marketing materials.• Direct quarterly engagement events across 13 back of house locations to inform, excite, and include Loews Hotel Team Members in Universal’s next Marquee Event or summer activation. • Increased attendance by 120% at the Halloween engagement event by reviewing and implementing feedback from Team Members across Loews Hotels.• Ensure Team Members across Universal and Loews are aware of operational updates related to Halloween Horror Nights through the use of omni-channel internal communications.• Partner with Manager on annual plan and organize yearly calendar of events that include the communication strategy to ensure Universal Hotels are accurately represented across the resort.• Produce the presentation deck, post-meeting recap notes, and post meeting survey results for quarterly Town Hall like meetings with leadership from Universal Orlando and Loews Hotels.• Created and presented an overview of the Seamless Destination Experience for Loews Hotel Epic Orientation to Loews Hotel Team Members over the course of 5 orientations.• Coordinated meet and greets, property tours, training materials, and opening day detail communication for Universal and Loews operations teams to ensure the successful opening of Universal Stella Nova Resort, Universal Terra Luna Resort, and Universal Helios Grand Hotel, a Loews Hotel.• Identified the need for a Universal presence in leadership meetings at the hotels. Maintain the creation and distribution of bi-weekly updates for these meetings that align with Universal brand standards and can be displayed in back of house locations across the hotels.

Education

• The Ohio State University

  BSBA Specialized in Marketing & BA Theatre

  2013 — 2018

• University of South Florida Muma College of Business

  Diversity, Equity and Inclusion in the Workplace Certificate

• Bellevue University

  MBA, Marketing & Project Management

• AHLEI - American Hotel & Lodging Educational Institute

  Completed Hospitality Manager: Leadership and Supervisory Skill Builders courses.