Tiffani Brooks
Principal Tcbo Consultant @Nike
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WORK HISTORY
Principal Tcbo Consultant @Nike
Atlanta, GA, US
SOE leads a Technology Development Center. Primary responsibilities include Business Operations, Budget Management, Daily Site Operations, support of Talent Management, and creation of an effective work environment for Distributed Technology Teams. This role partners with cross-functional teams to successfully enable the Technology Development Center, leading and facilitating meetings to drive alignment across tech teams and achieve measurable results that further organizational priorities. Creates and runs a set of operational rhythms aligned to a set of key performance indictors (KPIs) that speak to the health of the site. Leads the ramp up and smooth operation of the site in partnership with other stakeholder organizations. Utilizes experience and knowledge to ensure that the center is growing at the right pace with foundational capabilities. Works with leaders at World Headquarters (WHQ) to understand demand for the site based on business priorities.
EDUCATION
University of Phoenix
Master of Education - M.Ed., Adult Education and Training
University of Phoenix
Bachelor of Business, Human Resource Management
ABOUT TIFFANI BROOKS
As a Principal TCBO Consultant at Nike, I lead the Technology Development Center Operations, which supports the distributed technology teams across the organization. I partner with cross-functional teams to enable the center, leading and facilitating meetings to drive alignment and achieve measurable results that further organizational priorities. I create and run a set of operational rhythms aligned to a set of key performance indicators (KPIs) that speak to the health of the site.With over 25 years of experience in learning and development, I have a strong background in designing, implementing, and evaluating training programs for customer-facing contact centers and business operations. I have a Master of Education in Adult Education and Training, and multiple certifications in instructional design, communication, and collaboration. I am fluent in Spanish and have excellent presentation, negotiation, and communication skills. I am passionate about building top-producing relationships with internal and external business partners and delivering world-class service in all customer interactions.
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