Tierra Williams
Experienced Senior Client Specialist – Client Liaison – Operations Audit Coordinator “Successful in Implementing Strategic Client Service Management Initiatives to Ensure Business Growth.”
- Role
- Quality Analyst at Cenlar Fsb
- Location
- Trenton, NJ, US
- LinkedIn followers
- 500 followers
About Tierra Williams
Accomplishing business success in a tightly competitive market requires a self-motivated and goal-oriented professional to deliver customer-focused solutions and execute all aspects of operations management functions. My technical insight into business management and client servicing has empowered me to drive extensive organizational effectiveness. The years of riding the tides of my career have honed my leadership in operations and client management, and as such, I am an expert at utilizing continuous process improvements and benchmarking best practices to further organizational success. Exceptionally results-driven and highly analytical, I leverage my in-depth knowledge of client management and business operations. In addition, I accentuate my thorough understanding of maximizing performance by setting practical objectives and standard business operation practices. I take tremendous pride in implementing evidence-based practices by utilizing emerging methodologies to provide strategic, operational initiatives. Moreover, I’ve earned repeated recognition for my strengths in: • Handling complaints, providing appropriate solutions and alternatives within appropriate timeframes, and following up to achieve resolution. • Encouraging creative thinking, problem-solving, and empowerment as part of the operational management group to improve morale and teamwork. • Performing duties and providing client service management following established operating procedures and company policies. My constant drive is to support organizations to attain operational goals and objectives through analytical leadership, due diligence, and expertise in client service management. If you share the same mission and values, please connect with me here or via e-mail at t•••••••@gmail.com. Expertise: Operations Management, Client Service Management, Project Management, Process Improvement
Experience
Quality Analyst
Aug 2021 — Present · Ewing, NJ, US
Education
Berkeley College-Woodland Park
Criminal Justice
2012 — 2013
Jack Welch Management Institute
Master of Business Administration - MBA
Middlesex College
Associate's degree, Criminal Justice/Police Science
2008 — 2011
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