Ticiana B.

Lead, Customer Advocacy & Retention @Affirm

Toronto, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2025 — Present

Lead, Customer Advocacy & Retention @Affirm

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EDUCATION

2000 — 2004

Universidade Católica do Salvador

Bachelor’s Degree, Communication and Media Studies

2006 — 2007

Universidade Salvador

Post Graduate studies, Marketing

SKILLS

Marketing SocialSocial MediaMarket PlanningPublicidadeMarketing CommunicationsMicrosoft PowerpointEnglishComunicações De MarketingMarketingSocial Media MarketingPowerpointMicrosoft ExcelPlanejamento EstratégicoEstratégia EmpresarialMarketing StrategyEstratégias De MarketingStrategic PlanningAdvertisingNegociação

ABOUT TICIANA B.

I believe that every interaction is an opportunity to create a meaningful connection. As a Customer Experience leader, my passion lies in understanding people, their needs, challenges, aspirations and transforming those insights into seamless, memorable experiences.With a people-first mindset, I empower teams to listen deeply, act with empathy, and deliver solutions that not only meet customer expectations but truly enhance their lives. By fostering collaboration across teams and leveraging feedback, I aim to build trust and long-lasting relationships that drive both personal and organizational growth.

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Ticiana B. — Lead, Customer Advocacy & Retention at Affirm in Toronto, ON, CA | Unifers