Ticiana B.
Lead, Customer Advocacy & Retention @Affirm
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WORK HISTORY
Lead, Customer Advocacy & Retention @Affirm
EDUCATION
Universidade Católica do Salvador
Bachelor’s Degree, Communication and Media Studies
Universidade Salvador
Post Graduate studies, Marketing
SKILLS
ABOUT TICIANA B.
I believe that every interaction is an opportunity to create a meaningful connection. As a Customer Experience leader, my passion lies in understanding people, their needs, challenges, aspirations and transforming those insights into seamless, memorable experiences.With a people-first mindset, I empower teams to listen deeply, act with empathy, and deliver solutions that not only meet customer expectations but truly enhance their lives. By fostering collaboration across teams and leveraging feedback, I aim to build trust and long-lasting relationships that drive both personal and organizational growth.
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