Ti Cao
Lead Solution Engineer (Utilities) @Salesforce
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WORK HISTORY
Lead Solution Engineer (Utilities) @Salesforce
Lead Solution Engineer supporting strategic utility accounts across the UK. Partner with utility organisations to help shaping transformation strategies that improve customer & employee experience, modernise field operations, and leverage AI to increase workforce productivity and operational efficiency.My role spans multi-cloud Salesforce solutions, helping customers address complex industry challenges including regulatory pressures, workforce modernisation, and evolving customer expectations.Work closely with executive stakeholders, sales leadership, and product teams to align technology strategy with measurable business outcomes.
EDUCATION
Lancaster University
MSC, IT & Data Communications with Distinction
University of Hertfordshire
BSC, Business Information Systems
SKILLS
ABOUT TI CAO
I help utility organisations transform how they serve customers, operate field teams, and modernise operations using AI and enterprise industry solutions.As a Lead Solution Engineer at Salesforce, I support strategic accounts across the UK utilities sector, with deep focus on the water industry. I partner with organisations navigating regulatory demands, infrastructure investment challenges, and rising customer expectations.My work centres on connecting business strategy with technology innovation, helping customers unlock value through:• AI-driven service transformation• Field service and operational optimisation• Omnichannel customer engagement• Workforce productivity and automation• Industry-specific digital transformationI specialise in translating complex technical capabilities into clear business outcomes for executive stakeholders and cross-functional teams.I am particularly passionate about how emerging technologies such as Agentic AI and automation can help regulated industries balance efficiency, sustainability, and customer satisfaction.
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