Tianna Roman
Regional Manager of Operations @Schweiger Dermatology Group
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WORK HISTORY
Regional Manager of Operations @Schweiger Dermatology Group
New York, NY, US
Operational Processes.• Performs as a stable operations leader • Effective and collaborative management – able to effectively collaborate with other company departments/teams to achieve successful results• Ability to implement new processes at existing officesSpecific Goals/Objectives1. Build a capable and competent team while working closely with multiple Operations Departments, HR, Billing, Marketing, Accounting and respective providers and offices2. Achieve monthly office goals for each region set forth by KPI tracker goalsSupport employee satisfaction and NPSSupport and minimalize staff turnover3. Obtain high levels of patient satisfaction across respective practices 4. Achieve margin progression in all respective offices so they are progressing towards 30% office EBITDA margins5. Conflict resolution of all office level staffKey Performance Indicators (KPIs): Determined by Operations Leadership on an annual basisCompetencies• Knowledge and Proactive Critical Thinking – Proactive to identifying problems and uses critical thinking to solve and communication solutions.• Strategic and Efficient Planning• Effective Communicator – Communicates passionately, effectively, and persuasively across a diverse set of stakeholders. Able to create processes and structures to facilitate effective communication both internally and externally. Demonstrates an ability to manage conflict, build consensus, and facilitate problem-solving and collaboration among various parties.• Organized Planning and Results Oriented – Relentlessly pursues ongoing improvement and results. Flexible, with a strong work ethic and an entrepreneurial spirit to accommodate high level of responsibility and focus on key priorities.
EDUCATION
St. Francis College
Criminal Justice Coursework
SKILLS
ABOUT TIANNA ROMAN
Top performer with a proven track record and over 15 years of experience providing leadership and support within fast-paced, ever-changing healthcare environments. Expertise in developing and implementing programs, strategic initiatives, and improvements that align with objectives for optimized operational efficiency and employee performance. Strong organizational skills that are instrumental for maintaining the accuracy of records, documents, reports, and files. I look forward to contributing my skills as a Practice Administrator toward maximizing employer administrative support, patient care, and staff development. •Influential self-starter who quickly rectifies on-site and virtual challenges by streamlining daily operations, eliminating patient-related risks, and adapting to evolving scenarios in fast-paced environments •Strategically prioritize, coordinate, and manage multiple projects to optimize productivity and achieve on-time, on-budget, and high-quality goals •Dynamic communication and interpersonal relation skills with a continual commitment to directing, managing, and training high-performance teams •High level of professional integrity instrumental for maintaining confidential records, files, and documents•Offer an in-depth understanding of JCAHO, NYS DOH, and HIPAA regulations •Technology savvy, with proficiency in MS Office, QuickBooks, Allscripts, GECB, Soarian, eIDX, IDX, Eagle, and Epic; rapidly learn new systems and software supporting employer operations
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