Tianna Garcia

Senior Marketing Cloud Administrator @Customers Bank

US

In my role as Senior Marketing Cloud Administrator and Salesforce Administrator for the past three years, I have been dedicated to optimizing our marketing and sales processes with a focus on automation case resolution and process building. My work has significantly contributed to enhancing operational efficiency and improving customer interactions.Key Responsibilities and Achievements- Managed the implementation of automation strategies that streamlined case resolution, resulting in quicker response times and improved customer satisfaction- Collaborated with various departments to refine workflows and processes, ensuring seamless integration across marketing and sales functions- Leveraged Salesforce and Marketing Cloud tools to automate repetitive tasks, allowing the team to concentrate on valuable customer engagements- Provided ongoing training and support to team members on best practices for using Salesforce and Marketing Cloud effectively.Through my efforts, I have fostered a more efficient environment that prioritizes customer needs and drives meaningful results. I am passionate about leveraging technology to enhance our marketing and sales capabilities and remain committed to continuous improvement in all aspects of my role.

University of Oklahoma

BA