Tianmi Fang
Senior User Researcher Ii, Saas & Ai @Rubrik
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WORK HISTORY
Senior User Researcher Ii, Saas & Ai @Rubrik
Palo Alto, CA, US
Research Focus: Enterprise AI and Agent Initiatives• Led strategic user research for the launch of Rubrik’s largest new product, Agent Cloud, uncovering key personas and near-term commercial pain points to guide product strategy in a broad and ambiguous market.• Directed research for Rubrik’s agentic AI, Ruby AI, defining its behavioral patterns and evaluating user trust and success through close collaboration with product, design, eng, and UX writing teams.
EDUCATION
Zhejiang University
Bachelor's degree, B.Eng., Industrial Design / B.S., Applied Psychology
Carnegie Mellon University
Master, Human Computer Interaction Institute-Master of Educational Technology and Applied Learning Science
ABOUT TIANMI FANG
With over 7 years of industry experience, I specialize in B2C and B2B user research, applying mixed-method approaches that include both foundational studies and design validations. I work closely with cross-functional teams and leadership to align project goals, inform strategy, and deliver impactful products.I’m passionate about creating intuitive, enjoyable, and effective user experiences that solve real user problems while driving meaningful business outcomes.
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