Tiana Guevara
Assistant Manager
- Role
- Assistant Manager at Developmental Disabilities Institute (DDI)
- Location
- Stony Brook, NY, US
- LinkedIn followers
- 500 followers
About Tiana Guevara
Aspiring Human Resources Professional with over 11 years of leadership experience as an…
Experience
Assistant Manager
Developmental Disabilities Institute (DDI)
Feb 2015 — Present · East Setauket, NY, US
Trained and coached team members to deliver exceptional customer service, resulting in increased customer satisfaction and repeat business- Resolved customer concerns with empathy and efficiency, demonstrating strong resolution and interpersonal communication skills- Assessed customer needs and provided tailored solutions, mirroring the consultative approach used in HR to support and guide employees- Collaborated with store leadership to develop strategies that improved customer retention, emphasizing the importance of people-first business practices- Managed daily operations with a focus on team development, service excellence, and performance growth, contributing to a positive and productive work environment.
Education
Stony Brook University
Bachelor of Arts - BA, Sociology
Stony Brook University
Bachelor of Arts - BA, Sociology
2014 — 2019
Stony Brook University
Master of Science - MS, Human Resources Management
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