Tiana Santos

Senior Associate @R1 RCM

Wilmington, DE, US

Support client meeting schedules and agendas for assigned clients-Utilize spreadsheets and data visualization software including Excel and Power BI to create material-Deliver and create all standard and ad hoc client facing reporting based on client needs-Use various methods to compile, analyze and convey numerical or statistical data, including pivot tables, graphs and spreadsheets-Account level auditing for report/deliverable integrity where applicable-Coordinate with Client Delivery Manager on SME inputSupport client meetings-Agenda Creation/Distribution-Create Meeting Minutes as an active listener to demonstrate clear understanding of client needs and action items-Meeting deck prep and coordinationSupport client maintenance-Maintain client specific protocol documentation with internal stakeholders-Resolve problems internally by investigating the presented issues, consulting with other teams and/or researching under the specific client’s account-Multi-task between various inquiries and systems in a fast-paced environment-Support client expectations and follow through on commitments-Investigate case level feedback and coordinate with Client Delivery Manager on delivery to the client under leadership\'s direction-Monitor Client health key performance indicators (KPI’s) in conjunction with Cloud members to preemptively recognize and escalate potential client detractors

Saint Joseph's University

Bachelor of Business Administration - BBA