Tiana Guzman
Member Experience Manager @Industrious
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WORK HISTORY
Member Experience Manager @Industrious
Bellevue, WA, US
As a Member Experience Manager, I deliver the Industrious experience by providing exceptional member support, maintaining high hospitality standards, and collaborating closely with sales and management to drive community growth and retention.Key Responsibilities- Hospitality: Create a welcoming environment, cultivate strong member relationships, and consistently achieve excellent hospitality review scores- Operations: Ensure the integrity of back-end systems, maintain a polished and organized space, and manage supplies and vendor partnerships effectively- Sales Support: Lead engaging tours for prospective members, support occupancy targets, and encourage positive online reviews and referrals.
EDUCATION
South Fort Myers High School
None
SKILLS
ABOUT TIANA GUZMAN
I lead employee experience and workplace programs with intention, empathy, and a strong…
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