Tiana Grindley

Dispute Analyst @Fold

Orlando, FL, US
MOBILE NUMBERS
+19•••••••16

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WORK HISTORY

Aug 2022 — Present

Dispute Analyst @Fold

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Process all customer disputes adhering to department procedures and meeting established turnaround times.Perform investigation and resolution of customer disputes with regard to charge off accounts.Handled customer disputes for unrecognized charges, non-receipt of goods, etc.Researched and resolved customer disputes by following Regulation E Visa Rules.Executed strong problem-solving skills to process customer disputes.

EDUCATION

2015 — 2018

Florida International University

Bachelor of Arts (BA), Communication arts

2016 — 2017

FIU Chaplin School of Hospitality & Tourism Management

Minor, Hospitality Administration/Management

2011 — 2015

South Plantation High School

High School Diploma, General Studies

SKILLS

LeadershipMathematicsPublic SpeakingSecretarial SkillsResearch ConsultingSocial Media MarketingPowerpointData EntryAdvertisingSocial NetworkingEnglishEvent PlanningCustomer ServiceData AnalysisWritingCommunicationQuickbooksFundraisingMarketing StrategyPublic RelationsAccount ManagementPeople SkillsAdministrative AssistanceWindowsComputer ProficiencyMicrosoft OfficeSocial MediaVirtual Assistance

ABOUT TIANA GRINDLEY

I enjoy learning and adapting to new environments. I have a passion for writing, editing, filming, and community building. I pride myself in my ability to be creative and inventively come up with new ideas. I enjoy challenging myself through the execution of my ideas via content creation.

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