Tiana Grindley
Dispute Analyst @Fold
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WORK HISTORY
Dispute Analyst @Fold
Process all customer disputes adhering to department procedures and meeting established turnaround times.Perform investigation and resolution of customer disputes with regard to charge off accounts.Handled customer disputes for unrecognized charges, non-receipt of goods, etc.Researched and resolved customer disputes by following Regulation E Visa Rules.Executed strong problem-solving skills to process customer disputes.
EDUCATION
Florida International University
Bachelor of Arts (BA), Communication arts
FIU Chaplin School of Hospitality & Tourism Management
Minor, Hospitality Administration/Management
South Plantation High School
High School Diploma, General Studies
SKILLS
ABOUT TIANA GRINDLEY
I enjoy learning and adapting to new environments. I have a passion for writing, editing, filming, and community building. I pride myself in my ability to be creative and inventively come up with new ideas. I enjoy challenging myself through the execution of my ideas via content creation.
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