Tiamonte Farmer

About Tiamonte Farmer

Seasoned executive leader with deep expertise in customer service, call center operations, and quality assurance. I’ve built and led high-performing teams that consistently exceed service benchmarks, drive operational efficiency, and foster cultures of accountability and precision. My strategic approach blends hands-on experience with executive oversight, enabling scalable transformation across service delivery, compliance, and customer experience. I thrive in environments where innovation meets execution—and where leadership is measured by impact.

Experience

1. VP Institutional Credit Management Quality Control

   Citi

   Apr 2022 — Present · Irving, TX, US

   As VP of Institutional Credit Management Quality Control at Citi, I oversee operational quality and compliance for the Transaction Management Team, ensuring excellence in loan transaction support. My role encompasses driving adherence to internal policies, regulatory requirements, and operational precision while managing critical aspects of the lending lifecycle, including data capture, documentation, and deal execution. With over three years in this role and a foundation in customer experience, team motivation, and operational oversight, I collaborate with my team to safeguard high standards of quality and compliance. I am committed to fostering accountability and operational excellence, helping the organization consistently meet its goals while ensuring superior outcomes for stakeholders.

Education

• American InterContinental University

  Masters, Human Resources

  2007 — 2008

• Cleveland State University

  Bachelor's degree, Psychology

  2001 — 2006

• Cleveland State University

  Bachelor of Arts, PSYCHOLOGY

• Villanova University

  Certificate of Achievement, Six Sigma Yellow Belt

• Collin College

  Certificate, Project Management- Overview