Tia McLaurin
Creative Strategist | Partnership Ace | Global Connector
- Role
- Senior Community Lead - Growth at Airbnb
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Tia McLaurin
I look at the world through two lenses: the \"why\" of human behavior and the \"how\" of…
Experience
Senior Community Lead - Growth
Apr 2024 — Present · Raleigh, NC, US
Growth and Retention Strategy: Building an end-to-end strategy to accelerate the expansion and retention of the global Airbnb Host Club ecosystem by designing and implementing new recruitment, onboarding, continued education, and retention programs in 70 languages. Global Team Management: Direct management of a 14-person Central Operations team that delivers end-to-end solutions to enable internal service delivery capabilities at global scale; increased efficiency by 150% within the first 30 days. Community Impact: Leading the redesign of external-facing resources for Hosts and Host Club comms, events, and program structure – impacting more than 5M Airbnb Hosts globally.
Education
North Carolina State University
BA
1999 — 2004
North Carolina State University
Master of Arts - Liberal Studies (MALS)
2013 — 2015
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