Tiahna McDowell
Customer Experience Director, Customer Insights, Relationship Manager, Customer Success Advocate, Program Management
- Role
- Director, Customer Experience Programs at CDK Global
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Tiahna McDowell
Highly accomplished and customer-focused leader with a proven track record in enhancing customer experiences, driving organizational change, and delivering exceptional business outcomes. Adept at leading cross-functional teams and implementing customer-centric programs to elevate satisfaction levels and boost retention rates. Skilled in change management, program management, and team leadership with a hands-on and results-based leadership aptitude.Key Skills- Customer Experience Enhancement- Customer Relations Management- Change Management- Team Leadership & Training- Program Management- Strategy Development & Execution- Customer-centric Processes- Interpersonal Communication- Project Management- Strategic Decision-makingTechnological Proficiency:Proficient in Microsoft Office 365, Dynamics, Click Dimensions, Microsoft Teams, Atlassian (Jira and Confluence), Clari, SharePoint, Monday.com, Gainsight, SFDC, Figma, One TrustI am passionate about driving customer-centric initiatives, leading organizational transformations, and fostering a culture of continuous improvement to deliver unparalleled customer experiences and drive business success.
Experience
Director, Customer Experience Programs
Jun 2024 — Present
Education
Meredith College
BS
University of North Carolina at Chapel Hill
Continuing studies- Psychology
Campbell University
Masters
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