Tiago Marcelos
Senior Product Support Manager @Brainlab
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WORK HISTORY
Senior Product Support Manager @Brainlab
Product portfolio: Medical Data Management Digital O.R.Areas of responsibility: Team Management - managing a small 3rd level support team Knowledge Transfer – moving information from R&D to the Support Organization Design Input – collecting and summarizing my own and others’ ideas as product design Service Documentation – authoring documents used for installation, repair and servicing 3rd Level Support – investigating the most complex clinical and technical issues
EDUCATION
University of Lisbon
Bachelor of Science (B.Sc.), Biomedical Engineering and Biophysics
University of Lisbon
Master of Science (M.Sc.), Biomedical Engineering and Biophysics
ABOUT TIAGO MARCELOS
I have over 10 years of experience in the medical devices industry. Currently, I work as a Senior Product Support Manager at Brainlab, where I lead a global team responsible for the 3rd level support of Brainlab’s Digital Operating Room (O.R.), and Medical Data Management. Our team plays a crucial role in Research & Development, helping to shape the future of innovative medical products.
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