Tiago M. Clérigo

Emea Vision-as-a-service Manager @EssilorLuxottica

Milan, IT

Project Management - end-to-end planning, execution, and completion of subscription roll-out or migration projects into core business model and IT suite, by coordinating resources, managing teams, and communicating with stakeholders, both at corporate and local levelsCustomer Acquisition - developing and implementing strategies and influencing budget allocation to attract new subscribers through various channels, namely TV, digital, CRMSubscription Management - owning the customer lifecycle from onboarding to renewal, including billing, payments, upgrade and renewal levers through CRM channels (e-mail, SMS, customer service and clientelling)Customer Retention and Churn Prevention - ensuring customer satisfaction and loyalty through proactive communication, issue resolution, and value-added servicesData Analysis and Monitoriting - tracking and analyzing subscription data to identify trends, optimize performance, customer life time value, and inform decision-making Team Collaboration - working closely with other teams (e.g, marketing, sales, customer success) to align on strategies and improve the overall subscription experienceBilling and Payment Processing - overseeing processes around the accurate and timely processing of subscriptions, invoices, and payments, liaising with accounting, controlling, asset managementContract Management - Managing subscription contracts, renewals, and related documentationReporting and Analysis - generating reports on key subscription metrics and providing insights to stakeholdersProduct Development - collaborating with product and platform teams to optimize the subscription product offering and enhance its value proposition, and embedding new strategic categories into the program (e.g. wearables such as Meta or Nuance)

Iscte - Instituto Universitário de Lisboa

Graduate

ISCTE - Instituto Universitário de Lisboa

Master's degree

AESE Business School

Executive Training

Cambridge (ESOL)

Certificate of Proficiency in English