Tia Strappazon
Regional Senior Manager, Business Operations & Program Development @Providence Health & Services
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WORK HISTORY
Regional Senior Manager, Business Operations & Program Development @Providence Health & Services
Seattle, WA, US
As a healthcare leader, I manage business operations and programs that enhance operational efficiency across four medical groups in the Puget Sound Region, impacting over clinicians and caregivers. I lead and mentor teams to drive program success and foster professional growth through effective leadership and collaboration.Technology Implementation: I successfully introduced innovative AI solutions to streamline operations and reduce administrative burdens, cutting clinician in-basket messages by 18%. This enhancement led to improved workflow efficiency, reduced after-hours work, and better work-life balance, contributing to job satisfaction.Regional Patient Experience: I developed a comprehensive patient feedback and recovery system, leveraging technology to gather, analyze, and respond swiftly to patient experiences. This initiative addresses patient concerns proactively and measures impact, achieving a 22% increase in patient data capture and enhancing patient satisfaction and engagement.Centralized Medication Refill Hubs: I led the creation of a centralized med refill program, optimizing models across primary care clinics in the Puget Sound. This initiative reduced patient RX processing time by 3%, improved patient experience, increased pharmacist productivity by 5%, and lowered costs by $0.75 per medication order.RN Triage Hubs: I established Regional Centralized Triage Hubs to optimize triage processes and in-basket services during business hours. This effort improved care quality and patient satisfaction and enabled over timely patient calls, generating over $1 million in revenue and enhancing clinic RN capabilities.Caregiver Enhanced Onboarding: I implemented best practices for caregiver onboarding to create an empowering experience where caregivers feel valued and well-trained. This program reduced turnover by 22%, increased caregiver experience and manager satisfaction, and built trust within Swedish & PacMed medical groups.
EDUCATION
Clark College
Associate's degree, General Studies
UW Professional & Continuing Education
Program Management Certificate
University of Washington
Bachelor's Degree, History
University of Providence
Masters of Healthcare Administration , Health/Health Care Administration/Management
ABOUT TIA STRAPPAZON
Dynamic & innovative healthcare leader with over a decade of experience in business operations, program management, process optimization, people and change management. Proven track record in designing and implementing innovative clinical programs that enhance patient satisfaction, operational efficiency, and caregiver engagement. Skilled in leveraging data analysis, strategic planning, and cross-functional collaboration to drive positive change and improve healthcare delivery. Passionate about growing and expanding our services, creating exceptional patient experiences, and fostering a culture of continuous improvement.KEY SKILLS• Change Management• Data Analysis & Reporting• Team Leadership & Development• Strategic Planning & Execution• Lead by Influence • Patient Experience Improvement• Stakeholder Engagement• Process Optimization• Virtual Care Implementation
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