Tia McGill

Quality Assurance Operations Manager @ Amazon | Continuous Improvement, Lean Six Sigma

Role: Operations Manager at Amazon
Location: Houston, TX, US
LinkedIn followers: 500 followers

About Tia McGill

As an Area Manager II at Amazon, I evaluate and predict outbound productivity requirements to meet customer expectations and quality standards. I create and manage recognition programs to improve engagement and develop internal talent for career progression. I also collaborate with support teams to meet operational goals and implement continuous improvement projects.I have a BA in Organizational Communication from Florida International University, where I learned how to communicate effectively and make recommendations to improve departmental efficiencies. I also have a certification in Leadership Stories, which helps me to inspire and motivate my team of over 100 associates. I have a passion for quality assurance and continuous improvement, and I stay updated on methodologies and industry best practices to drive innovation and sustainability. My goal is to surpass benchmarks and foster a culture of quality and accountability.

Experience

Operations Manager
Amazon
Apr 2025 — Present

Education

Florida International University
Bachelor of Arts - BA, Organizational Communication, General
2015 — 2019

Contact information

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Current company

Amazon

Software Development · 10K employees · 2127 7th Ave., Seattle, WA, 98109, US

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

amazon.com

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