Tia M. Malone
State Content Creator (NC) | Zeta Phi Beta Sorority, Inc. | Digital Content + Live Event Support | Community Engagement
- Role
- New Business Case Manager at Thrivent
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Tia M. Malone
Detail-driven Case Manager with an MBA and a strong background in marketing, life insurance operations, and client onboarding.Currently supporting new business case management at Thrivent, I work closely with underwriters, paramedical professionals, and financial advisors to ensure applications move smoothly from submission to policy issue. My approach is steady, accurate, and collaborative—keeping processes efficient and clients well-informed.Core Strengths:• Workflow & process execution• Health interviews & insurance case oversight• Stakeholder communication• Cross-functional teamwork• Accuracy and compliance focusOpen to:• Case Management• Operations Coordinator or Specialist• Client Services or Administrative roles• Positions in life insurance, financial services, or healthcare operations.
Experience
New Business Case Manager
Jul 2024 — Present · Minneapolis, MN, US
Working with a Regional Group of Field Advisors acting as point of contact on New Business cases, contract changes and personal health interviews.
Education
Johnson C. Smith University - JCSU
Bachelor's degree, Marketing
University of Phoenix
Master's degree, Business, Management, Marketing, and Related Support Services
Skills
- Creative & Innovative Management
- Team Orientation
- Leadership
- Deliberate Time Management Skills
- Performance Management
- Talent Management
- Problem Solving/Results Driven
- Change Management
- Oral & Written Communicative Skills
- Proficient in Word Excel Powerpoint 2010
- Resume Clinics
- Organizational Development
- Strategic Planning
- Training
- Applicant Tracking Systems
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