Thuwaiba T.

About Thuwaiba T.

With over eight years of experience in customer success and brand strategy, I help restaurants of all sizes optimize their operations, increase their online presence, and grow their revenue with Toast, the leading all-in-one restaurant management platform. I am passionate about building long-lasting relationships with my clients, understanding their needs and goals, and delivering tailored solutions that exceed their expectations.As a Sr. Restaurant Success Manager leverage my skills in CRM, online marketing, design thinking, and process improvement to conduct strategic business reviews, drive product adoption, and identify opportunities for upselling and cross-selling. I also collaborate with internal teams and external partners to provide feedback, insights, and best practices to enhance Toast\'s product and service offerings. Additionally, I apply my background in creative writing and event management to create engaging content and programs for Toast\'s community of restaurant owners and operators.

Experience

1. Sr Customer Success Manager

   Toast

   Aug 2022 — Present

   My role is focused on Strategic Business Reviews, Relationship Management and Product Adoption.

Education

• Franklin Pierce University

  BA

  2003 — 2007

Skills

• Saas
• Event Management
• Crm
• Consulting
• Ideation
• Strategic Planning
• Advertising
• Empathy
• Managed Services
• Corporate Communications
• Public Speaking
• Blogging
• Microsoft Office
• Sales
• Research
• Product Marketing
• Social Networking
• Social Media Marketing
• Adaptability
• Business Strategy
• Cross-Functional Team Leadership
• User Experience
• Management
• Brainshark
• Innovation Management
• Cross-Functional Coordination
• Facebook
• Marketing
• User Research
• Time Management
• Pre-Sales
• Cross-Cultural Communication Skills
• Google Drive
• Email Marketing
• Salesforce.com
• Training
• Account Management
• Change Management
• Business Development
• Customer Service