P. Thrinadha Rao

About P. Thrinadha Rao

I am a results-oriented professional with experience across multiple roles in quality assurance, customer service, and catalog management. Currently serving as a Quality Specialist at Amazon, I act as the key point of contact between team members and management, ensuring smooth communication and efficient resolution of issues. With a strong foundation in data analysis and process optimization, I am skilled in preparing and analyzing business and operational metrics, creating dashboards, and developing actionable insights. My expertise in SQL, Tableau, MS Excel, and MS Word has enabled me to streamline reporting processes, develop key performance indicators (KPIs), and improve team efficiency.In previous roles, I’ve demonstrated my ability to manage large volumes of tasks while maintaining high-quality standards. At Tech Mahindra and Adecco India, I developed strong customer service and problem-solving skills, contributing to enhanced customer satisfaction and operational improvements.Key Highlights:Developed dynamic dashboards to track team performance and productivity.Trained colleagues and earned the “Master Shifu” award for exceptional mentorship.Successfully implemented process improvements that led to better workflow efficiency and business operations.

Experience

1. Spoc Quality Specialist

   Amazon

   Dec 2022 — Present · Bengaluru, IN

Education

• Vignan's Institute of Information Technology, Beside VSEZ, Duvvada, Gajuwaka,Vadlapudi (P.O)Pin-530049 (CC-L3)

  Bachelor of Technology

  2014 — 2018