Thomas W.
Technical Account Manager @Reputation
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WORK HISTORY
Technical Account Manager @Reputation
Paris, FR
As a Technical Referent, I act as a strategic link between customer technical teams, internal stakeholders, and engineering. I lead technical enablement for clients, ensure clarity around deliverables, and drive resolution of complex issues through structured incident management. I translate customer needs into actionable tasks for technical teams while ensuring consistent alignment through clear prioritization and follow-up. My role also includes reporting to C-level stakeholders, providing visibility on progress and risks, and fostering cross-functional collaboration to deliver impactful outcomes.
EDUCATION
EFREI - Grande école du numérique
Diplôme d'ingénieur, Informatique
Lycée Pierre-Gilles de Gennes
CPGE, Classe préparatoires aux Grandes écoles d'ingénieurs - PSI
University of Staffordshire
Informatique
ABOUT THOMAS W.
As a Global Technical Account Manager, I drive the success of key client accounts, managing a portfolio with a $3 million annual recurring revenue. My role involves strategic oversight, ensuring client satisfaction, and delivering tailored technical solutions to meet their evolving needs. I excel in building strong relationships and optimizing account performance to achieve mutual growth and success.
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