Thor Taylor
Director of Information Technology @Nonprofits Insurance Alliance Nia
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WORK HISTORY
Director of Information Technology @Nonprofits Insurance Alliance Nia
Santa Cruz, CA, US
Modernized IT infrastructure by migrating from on-prem to hybrid cloud and consolidating vendor tools into unified management using Microsoft Intune, Defender, and Purview—enhancing security and reducing operational overhead.Established and enforced company-wide IT governance policies covering access, security, acceptable use, AI tools, and data protection—strengthening compliance and audit readiness.Designed and implemented an IT observability framework using New Relic and Microsoft tools—enabling proactive monitoring of systems, users, and services, resulting in faster incident detection and resolution.Consolidated three fragmented help desks into a centralized IT support team and launched a proactive services model embedded in business units—reducing ticket backlog by 60% and improving satisfaction through tailored support.Deployed AI to boost self-service capabilities and launched a custom Copilot for agent ticket triage and resolution; defined data governance policies to ensure responsible AI use—resulting in faster issue resolution and reduced reliance on manual intervention.
SKILLS
ABOUT THOR TAYLOR
As the Director of Product Management at Privacera, I lead a team of product managers and establish product operations processes across the organization. Privacera is a cloud-based platform that enables data governance and security for enterprises. With over 15 years of experience in product management, I have a deep understanding of the data domain and the customer needs.My mission is to define and execute a 12-month plan for the entire product suite, helping Privacera to achieve increased market share, adoption, and cross-sell/upsell opportunities. I have a proven track record of building and launching scalable, extensible, and high-performing SaaS products that delight users. I am also an optimistic and balanced leader who focuses on the team’s strengths and communicates effectively at all levels.
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