Thorsten Koch

Snr Director People Solutions, Psc Emea & Americas @Concentrix

Berlin, DE

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Nov 2023 — Present

Snr Director People Solutions, Psc Emea & Americas @Concentrix

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Leading the consolidation and further development of our internal Shared Service Centers (PSC) in 60+ countries providing best class service to 200k+ of our employees / game changers

EDUCATION

1991 — 1997

Johannes Gutenberg University Mainz

Master's degree, Social Sciences

SKILLS

Vendor ManagementHR PoliciesEmployee EngagementWorkforce ManagementManagementOutsourcingService DeliveryRecruitingCoachingContact CentersTalent AcquisitionProcess ImprovementCall CenterWorkforce PlanningHuman ResourcesLeadershipEmployee RelationsCall CentersBpoTalent ManagementOperations ManagementCustomer ExperienceBusiness Process Outsourcing (Bpo)Customer SatisfactionTrainingBusiness Process ImprovementPerformance ManagementCrm

ABOUT THORSTEN KOCH

Experienced HR Senior Director with a demonstrated history of working in the CX industry. Strong Human Capital Management professional with a Master\'s degree focused in Social Sciences from Johannes Gutenberg-Universität Mainz. Experience as a MD for 500 HC business in an multi-cultural environment.

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