Lemuel H. Thornton
Success Manager | Blending Engagement, Ownership, and a Culture of Fun to Achieve Results
- Role
- Senior Community Success Manager at Risekit
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Lemuel H. Thornton
I build the systems and relationships that make customers successful — from first…
Experience
Senior Community Success Manager
Jul 2024 — Present
At RiseKit, I design systems and processes that drive customer engagement, job seeker activation, and sustainable community success across multiple markets- Designed and operationalized a company-wide 30-60-90 onboarding experience, implemented across all clients, resulting in deeper engagement and partner-led platform adoption; launched the Memphis market to 10 engaged partners- Created plug-and-play toolkits: email templates, intake forms, flyer generators, and upload guides - to make it easier for staff to activate job seekers and improve the number of job-ready candidates across the platform- Led the development of a re-onboarding program to re-engage lapsed accounts, using Intercom, HubSpot, and Asana to automate outreach, drive participation in refresh trainings, and reintroduce the platform’s value- Established and maintained a client health scoring system based on platform engagement, sentiment, and utilization metrics. Collaborated cross-functionally with Product to drive usability improvements and with Sales to codify the post-sale handoff process.
Education
General Assembly
Digital Marketing
2017 — 2017
California State University, Los Angeles
Master of Fine A, TV, Film and Thea
2008
Eckerd College
BA, Theatre, Minor in Sociology
2004 — 2008
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