Thongsay Sengsack-Jackson
💎 Multi-Certified Diamond Consultant | GIA AJP | $1M+ in Global Sales | Building Client Relationships Through Trust & Expertise
- Role
- Keyholder & Personal Jeweler at Blue Nile
- Location
- Roseville, CA, US
- LinkedIn followers
- 500 followers
About Thongsay Sengsack-Jackson
As a multi-certified diamond professional GIA AJP, GSI Certified, and DCA Diamontologist…
Experience
Keyholder & Personal Jeweler
Sep 2023 — Present · Roseville, CA, US
Director of Responsibility – Client Development Ambassador Lead client engagement strategies through both virtual and showroom appointments • Specialize in guiding clients through the Build Your Own experience to create meaningful, personalized diamond pieces • Represent and promote the Creative Studios Collection with a focus on high-end, trend-forward designs • Act as a trusted advisor for milestone moments including engagements, anniversaries, and custom gifting • Maintain long-term relationships by delivering a luxury-level experience with care, precision, and integrityBrand Representation: Communicated the Blue Nile Difference, building trust and confidence in the brand. • Customer Service Excellence: Delivered exceptional service through both virtual and showroom consultations, specializing in bridal, engagement, anniversary, and wedding jewelry. • Product Knowledge & Education: Provided expert guidance on diamonds, gemstones, and fine jewelry, ensuring customers made informed purchasing decisions. • Clear & Accurate Communication: Set clear expectations and provided accurate information to create a seamless Blue Nile experience. • Proactive Engagement: Followed up on all internal and external communications while maintaining Blue Nile’s high service standards. • Problem-Solving & Customer Satisfaction: Resolved complex service challenges, exceeding customer expectations with personalized solutions. • Customer-Centric Culture: Helped foster a service-focused environment, enhancing the buying experience and building long-term client relationships. • Reliability & Professionalism: Maintained excellent attendance and punctuality to support seamless showroom operations. • Sales & Performance Goals: Consistently achieved or exceeded company sales and service targets. • Team Collaboration: Partnered with peers and showroom management to solve problems and uphold a strong customer-first culture.
Education
Solano Community College
Associate, Liberal Arts
2004 — 2006
GIA (Gemological Institute of America)
Accredited Jewelry Professional (AJP), Jewelry, Diamonds, & Colored Stones
Fairfield High School, Fairfield Ca
diploma, General
1989 — 1992
Consumnes River College
Certification, Business Law-Business Administrative
2018 — 2024
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