Thomson Baby

About Thomson Baby

Enterprise Support Executive with over 25 years of experience in Reliability Engineering, Enterprise Support Delivery Operations and Customer Success • Initiated new teams and developed delivery organizations into mature, scalable, multi-tiered business units that deliver high quality solutions and services • Profound understanding of Operations Delivery in China, Japan and Korea• Good knowledge and exposure in multiple technologies like Unix (Solaris, Linux), Databases (Oracle), System Management products (Enterprise Manager), Engineered Systems (Exadata, Supercluster, Exalogic), Cloud Infrastructure and Cloud Services • Clear understanding of customer expectations and prudent decision-making around technical and functional aspects of product usability, diagnosability and support • Initiated and successfully executed multi-shift and self sustained Operations for Oracle Database Support in India• Initiated Operations for global support of new products and deliverables like Exadata and Platinum patching in India• Built passionate teams that are well-aligned from a business and customer standpoint and developed multiple experts and leaders who went on to take significant global responsibilities• Proven experience in directly managing and engaging global (Americas, EMEA and APAC) teams to enhance global service delivery and foster customer success• Highly skilled in managing large diverse global workforce. Have directly managed a team of over 450 engineers/managers as the India lead for Oracle Database and Engineered Systems support. Currently leading a global team of 150 engineers/managers delivering Database support for customers spread across the globe

Experience

1. Senior Director, Enterprise Support

   Oracle

   Jan 1999 — Present · Bangalore, IN

   Have been with Oracle Corporation since March Current Role:• Currently a Senior Director with Oracle Global Customer Support, leading Enterprise support delivery for the Oracle Databaseo Responsible for Operations and Support delivery of Database products across the JAPAC regiono Responsible for global support delivery across multiple Product Areas within the Oracle Database(includes areas like Database Install, Upgrade, Patching, Database Admin, PLSQL, JVM, Pre Compilers, Programmatic Interfaces, Text, Spatial, XDB, etc.)o Directly responsible for a team of over 150 highly technical support professionals, distributed across the globe, delivering world class, industry defining support (reactive and proactive) to over Oracle customers and reporting directly to the Vice President for Global Customer Supporto Asia Pacific Lead for Executive Escalations and Situation Management for customers in the APAC regionPrevious Roles:• 2012 – 2015: Senior Director and India Lead for Database, Enterprise Manager and Engineered Systems supporto Regional organization with over 450 Director/Manager/Engineer reportso Built self-sustained teams and initiated 24/7 (multi-shift) coverage across multiple database product areas• 2010 – 2012: Director and Global Product Area Lead for Database Security Productso Initiated new global support delivery team for Database Security Productso Responsible for end-to-end support of Oracle Security products like Data Vault, Audit Vault, Network Security, Data Encryption, Label Security, RLS, etc.o Database, EM and Middleware Lead and Support POC for Security Certified Group Responsible for managing and supporting security vulnerabilities across Database and Middleware product lines

Education

• University of Mysore

  B.E., Electronics and Communication

  1989 — 1993

• University of Michigan - Stephen M. Ross School of Business

  Executive Program, Authentic Leadership

  2014 — 2014

• Symbiosis Institute of Management Studies

  MBA, International Marketing

  2004 — 2006

• IESE Business School

  Executive program, Strategic Intelligence

  2014 — 2014

• Indian Institute of Management Bangalore

  Executive Program, Leadership Development

  2010

• St Josephs College Arts Science

  Pre University Course, Science

  1987 — 1989

• St Germain High School

  ICSE, 1987

  1980 — 1987

Skills

• Software Development Life Cycle (Sdlc)
• IT Service Management
• Oracle
• Requirements Analysis
• Cloud Computing
• Security
• Enterprise Software
• Enterprise Architecture
• Software Project Management
• Software as a Service (Saas)
• Crm
• Professional Services
• Saas
• Linux
• Software Development
• Unix
• Customer Relationship Management (Crm)
• Databases
• IT Strategy
• Sdlc
• Solution Architecture
• Virtualization
• Network Security
• Solaris
• Integration
• High Availability
• Operating Systems
• Management