Tom Richardson
Aircraft Customer Support Manager
- Role
- Customer Support Representative at Embraer
- Location
- Woodstock, GA, US
- LinkedIn followers
- 500 followers
About Tom Richardson
I’m the North America Fleet Manager for Embraer Executive Jets. In this position I lead the executive jets fleet customer support efforts as well as single owner and operators in the USA southeast region. I am truly passionate about aircraft customer support. I am eager to connect with other Field Service Representatives, Customer Service Representatives and Customer Support Managers. I currently enjoy all aspects of my current job, my favorite part of my position is dealing with new customers or clients, winning their confidence and continuing to exceed their expectations. I am interested to connect with former managers and colleagues too, feel free to contact me-Tom
Experience
Customer Support Representative
Dec 1997 — Present · Atlanta, GA, US
I am the key contact representative for clients operating Embraer large cabin executive jets on the East Coast, United States. I am responsible to solve operational, technical and administration problems for my client’s aircraft asset, including spare parts and maintenance management support. I provide the client with engineering direction within Embraer and oversee all customer support. I also provide support to the authorized and wholly owned service center network.
Skills
- Customer Service
- Key Account Management
- Process Improvement
- Continuous Improvement
- Business Process Improvement
- Committed to Professionalism
- Program Management
- Aircraft
- Technical Support
- Flight Safety
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