Mark Thompson
Lvl 1.5 IT Support at Atos
- Role
- Lvl 1 5 IT Support at Insight Global
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
Experience
Lvl 1 5 IT Support
Jul 2020 — Present
Address user issues via phone, Teams and email regarding password issues, MS Office, proprietary applications, and hardware and software troubleshooting. Evaluate and elevate out-of-scope issues to external queues. Document incidents in Service Now.
Education
Per Scholas
CompTia A+ Cerification, Information Technology
2015 — 2015
Skills
- Training
- Budgets
- Microsoft Office
- Sales
- Management
- Help Desk Support
- Customer Service
- Project Management
- Network Administration
- Computer Repair
- Inventory Management
- Sales Management
- Account Management
- Networking
- Hardware
- Troubleshooting
- Software Installation
- Technical Support
- Leadership
- Computer Hardware
- Computer Hardware Troubleshooting
- Windows 7
- Vendor Management
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