David T.

About David T.

People, benefits, and employee relations leader trusted to navigate complex escalations, policy decisions, and high-risk people situations in large, regulated organizations. Advises leaders and serves as the highest point of escalation for employee and operational issues, resolving sensitive situations with sound judgment and clear communication. Specializes in identifying process and communication gaps that drive employee relations issues and fixing them. Applies root-cause analysis to improve workflows, strengthen controls, train operations teams, and improve workforce communications to prevent repeat escalations. Accountable for employee relations and benefits support across populations of to employees. Managed high-volume escalation queues of more than 100 cases per month, resolving VIP and standard employee issues while implementing process improvements, training, and communications that reduced escalations by 50 percent within six months. Background includes frontline crisis and counseling work as a Recovery Counselor (social worker) and U.S. Army leadership experience grounded in accountability, operational discipline, and calm decision-making under pressure.

Experience

1. Health Client Manager i

   Alight Solutions

   Jun 2022 — Present

   Accountable for employee benefits delivery and escalation management for a multi-state organization in a regulated environment. Trusted advisor to leaders and internal partners on benefits, compliance, and employee issue resolution- Served as the highest point of escalation for complex employee benefit and operational issues, investigating complaints through Benefit Center call reviews, plan analysis, and data validation, and recommending corrective actions that improved employee and stakeholder confidence- Partnered with leaders and cross-functional teams (Benefits, Payroll, Finance) to resolve sensitive benefits and compliance issues while balancing employee experience, risk, and operational constraints- Designed and implemented a multi-state commuter benefits solution to support a return-to-office initiative, integrating pre-tax options and a $50 employer credit and driving a 25% year-over-year increase in employee satisfaction through targeted change communications- Advised leaders on a multi-segment HSA and high-deductible health plan enrollment strategy aligned to cost-containment goals, developing tailored communications that increased enrollment from a 30% target to 35% across employees- Led training for global operations teams on high-risk benefits processes, including payroll deduction files, vendor invoicing, and vendor payments exceeding $1.7M monthly, improving accuracy and strengthening controls- Mentored team members and shared operational and escalation-handling expertise, strengthening consistency and confidence across global benefits delivery teams- Championed veteran and military spouse hiring initiatives, organizing three annual recruiting events nationwide and supporting inclusive talent pipelines- Ensured benefits eligibility accuracy and compliance by reviewing HRIS eligibility files and validating enrollment logic based on location, payroll, and employment status.

Education

• North Park University

  Bachelor's Degree, Psychology

  2012 — 2014

Skills

• Customer Service
• Strategic Planning
• Leadership Development
• Training
• Microsoft Word
• Social Media
• English
• Event Planning
• Outlook
• Leadership
• Powerpoint
• Microsoft Excel
• Program Management
• Research
• Public Speaking
• Teamwork
• Microsoft Office
• Veterans
• Management
• Program Development
• Nonprofits
• Community Outreach
• Teaching