Taylor Mattern

About Taylor Mattern

With over 7 years of experience in the hospitality industry, I am a seasoned professional who is passionate about creating memorable and impactful experiences for clients and guests. I have a strong background in meeting planning and hotel operations, which gives me a deep understanding of the needs and challenges of the event industry.As a senior client success advisor at Cvent, I leverage my skills in relationship building and customer service to support and retain a portfolio of clients across various segments and regions. I work closely with clients to understand their goals and objectives, and provide them with the best solutions and guidance to optimize their use of Cvent\'s event technology platform. I also collaborate with internal teams to ensure timely and effective delivery of projects and requests, and proactively address any issues or concerns. I thrive in a fast-paced and dynamic environment, where I can manage multiple priorities and deadlines, while maintaining a high level of quality and professionalism. My mission is to drive client success and satisfaction, and contribute to the growth and innovation of Cvent and the event industry.

Experience

1. Content Manager, Atlanta and Southern California CIO Communities

   Gartner

   Jan 2026 — Present

Education

• University of Missouri-Columbia

  Bachelors, Hospitality Administration/Management Emphasis in Event Planning

  2011 — 2015

Skills

• Microsoft Office
• Microsoft Excel
• Microsoft Word
• Customer Service
• Powerpoint
• English
• Research
• Windows
• Outlook
• Photoshop
• Facebook
• Teamwork
• Time Management
• Event Planning
• Social Networking