Thompson M. Goodness

About Thompson M. Goodness

I’ve built my career at the intersection of technology, user support, and digital security — helping clients resolve issues, stay productive, and safeguard their systems.With over six years of experience supporting companies across the UK, Canada, and the EU, I’ve worked in diverse roles spanning Customer Service, IT Support, Executive Assistance, and Cybersecurity. My journey began in frontline support roles and gradually evolved into technical helpdesk and security support work, both in-house and as a freelancer.In the IT Support space, I specialize in:Remote troubleshooting (Windows, macOS, SaaS, mobile apps)Helpdesk platforms (Zendesk, Jira, Freshdesk)Onboarding, access setup, and team tech supportCommunication between non-technical users and tech teamsIn Cybersecurity, I focus on:SOC alert triage, log monitoring, and basic incident responsePassword/MFA management and user access controlSupporting awareness programs and secure user behaviorHelping organizations strengthen endpoint and network protection Certifications & Training:CompTIA Security+Cisco Certified CyberOps AssociateCertified Ethical Hacker (CEH) — in progress, 5 months remainingCertified Information Systems Security Professional (CISSP) — in progressI\'m passionate about blending technical expertise with human-centered service to keep systems running securely and smoothly. Whether as a support specialist, cybersecurity assistant, or executive team resource — I bring professionalism, discretion, and a solutions-focused mindset.Let’s connect if you’re looking for dependable tech support, early-stage security help, or a remote team member who knows how to deliver value across time zones and industries.

Experience

1. Cybersecurity Intern

   Codealpha

   Aug 2025 — Present

   Assisting in real-world cybersecurity projects such as building and testing network sniffers. • Learning and applying tools like Wireshark and Python for traffic analysis and monitoring. • Contributing to tasks involving penetration testing basics, vulnerability assessments, and incident response exercises. • Documenting findings and maintaining project files in alignment with industry standards. • Expanding knowledge in ethical hacking and strengthening technical problem-solving skills.

Education

• Anambra state university,Nigeria

  Bachelor of Arts - BA, Mass communication and media studies

• Google

  Cybersecurity, Information Technology