Thom Ndavu

About Thom Ndavu

As a Technology Process Manager in the Technology Department at Granite Telecommunications, I leverage my experience in product development, process improvement, project management, and network design to deliver complex and innovative IT solutions for customers and internal teams. I collaborate with stakeholders across the organization to gather requirements, timelines, and risk management strategies, and ensure successful deployments of network projects.I have more than 25 years of diverse and progressive experience in account management, sales, technical support, and customer success, with a focus on solving business challenges with IT solutions. I have a strong background in communications product solutions, customer life cycle management, and retention of key accounts. I am a project management professional with a growth mindset, a command-culture learner, and a communication expert. I am passionate about serving others, keeping up with the times, and enabling digital transformation.

Experience

1. Information Technology Process Manager

   Granite Telecommunications

   Dec 2022 — Present · Orlando, FL, US

   I work in the Technology department (fka NetOps PMO), as a product development, process, and project manager. • I collaborate with customers and internal teams to gather requirements, timelines, and risk management strategies for complex new and existing products. • I deliver project designs, diagrams, documents, and SOWs to ensure successful deployments.• Work with developers, planners, and intelligent software to improve efficiencies in the processes of deployment, operation, and troubleshooting of provided services.• Develop, disseminate, and discuss project plans with key contributors and stakeholders.• Day 2 onboarding new and/or existing customer network topologies and developing plans to mitigate any issues, modernize, and ensure consistency with defined business goals.• Develop interdepartmental relationships to facilitate collaboration and drive better customer business outcomes using new and innovative products, services, and processes.• Develop process policies to enable operational efficiencies, mitigate risk, and promote customer engagement and success.• Oversee and manage network outage rapid response and resolution projects.Skills: Project Management · Process Management · Product Development · Information Technology · Teamwork · Critical Thinking · Customer Satisfaction · Customer Experience · Process Assessment & Improvement · Automation · APIs · Risk Management · Customer Loyalty · Technical Troubleshooting · SOWs · Network Planning · Analytical Skills · Strategic Technical Communications · Network Engineering Operations · Reporting · Data Analysis · Documentation · File Management · Design · Diagramming · Project Planning · Project Coordination · Workflow Improvement · Productivity Tracking · Reporting · Change Management.

Education

• University of Wisconsin-Madison

  Double Major: International Relations (African Studies) & Journalism (Print Media)

Skills

• Sales
• Marketing
• Crm
• Business Development
• Selling
• Management
• Account Management
• Customer Service
• B2b
• Salesforce.com
• Training
• Solution Selling
• Direct Sales
• Cold Calling
• Sales Presentations
• Start-Ups
• Networking
• New Business Development
• Sales Operations
• Sales Prospecting
• Deal Closure
• Selling Skills
• Product Demonstration
• Sales Process
• Lead Generation
• Consultative Selling
• Customer Retention
• Email Marketing
• Customer Relationship Management (Crm)
• C-Level Sales
• Demonstrations
• High Probability Selling
• Question Based Selling
• Closing Deals
• Mr. Inside Sales
• World Class Customer Service
• Sales Training