Thom H. Knapp

About Thom H. Knapp

I am a proven technical product leader with over a decade of experience building and scaling global platforms across e-commerce, cloud computing, and AI-driven optimization. At Amazon, I lead teams that harness machine learning, large language models, and optimization science to automate complex planning and pricing systems, driving measurable improvements in growth, efficiency, and customer experience.My career spans leadership roles across Amazon Retail, AWS, and strategic product initiatives — from managing multi-billion-dollar vendor businesses to architecting self-service platforms that transformed how global enterprises engage with AWS. I thrive in ambiguity, turning complex problems into scalable systems that deliver both top-line growth and operational efficiency.What sets me apart is the ability to operate at the intersection of technology and business strategy. I’ve led global cross-functional teams, influenced C-level stakeholders, and delivered AI-powered solutions that redefine customer and business outcomes.I’m passionate about using data, automation, and AI to drive non-linear growth and transform industries.

Experience

1. Head of Product, Sales Planning Automation & Pricing Optimization (Tech Product Management)

   Amazon

   Sep 2023 — Present · US

   Leads a global team of product managers and technical program managers building AI- and ML-driven platforms to automate Amazon Devices’ sales planning and pricing strategy. Define vision, roadmap, and execution for agentic AI and optimization science solutions, driving measurable improvements in unit sales, margin, and planning efficiency. Partner with data science, engineering, and executive stakeholders to deliver scalable systems used across billions in annual revenue.

Education

• Villanova University

  Six Sigma Certificate

• University of Michigan - Stephen M. Ross School of Business

  Master of Business Administration (M.B.A.)

  2012 — 2014

• United States Naval Academy

  Bachelor of Science

  2003 — 2007

Skills

• Intelligence Analysis
• Military
• Business Strategy
• Project Management
• Leadership
• Leadership Development
• Navy
• Top Secret
• National Security
• Supply Chain Optimization
• Operational Planning
• Organizational Leadership
• Military Experience
• Command
• Market Research
• Data Analysis
• Product Development
• Engineering Management
• Business Development
• Military Operations
• Security Clearance
• Contingency Planning
• Online Retail
• Social Media Marketing
• Cross-Functional Team Leadership
• Marketing Strategy
• Strategic Leadership