Thomas R.

About Thomas R.

As Head of Technical Operations for US Government at Google, I bring over 13 years of…

Experience

1. Head of Technical Operations - Us Gov

   Google

   Jun 2023 — Present · Reston, VA, US

   Leadership and Team Management:• Built and led diverse teams (Operations of GDC-A, GDC-MDC, GDC-AirGapped, CDS) for a new Google Cloud (GCP) offering focused on Government Customers.• Owned operations spanning across all operable components within US Government Air Gapped regions including: Compute, Storage, Gemini, Vertex, Monitoring, Billing, Certificate Management, etc• Mentored, coached, and managed a team of Engineers, TVCs (contractors), and Managers, fostering career development and performance.• Supervised and provided ongoing feedback to engineering and operations teamsStrategic Planning and Execution:• Collaborated with business representatives and cross-functional teams to align on project execution and product roadmap development.• Participated in executive meetings and conference calls, providing strategic feedback on cloud offerings and ensuring alignment across senior management.• Drove consensus during decision-making processes and ensured action towards product roadmap implementation.Operational Excellence:• Aided with debugging and feedback implementation to prepare for a successful product launch.• Defined KPIs, SLOs, and SLAs for all components including building dashboards for manager and PMO consumption• Communicated effectively with internal and cross-functional leadership to set realistic expectations and report progress on KPIs.

Education

• University of Maryland Baltimore County

  Bachelor of Science (BS)

Skills

• Dns
• Technical Support
• Testing
• Management
• Software Documentation
• Security
• Cloud Computing
• Amazon Web Services (Aws)
• Servers
• Troubleshooting
• Networking
• Technical Writing
• Html
• Process Improvement
• System Administration
• Linux
• IT Asset Management
• Customer Service
• Operating Systems
• Training & Development
• Analysis