Thomas Pöhler

Head of Support - SAP Enable now @SAP

Berlin, DE

I am currently associated with SAP SE as a Head of Support for SAP Enable Now, and I provide strategic and operational direction to support operations for achievement of top- and bottom-line results. I deliver active functional support by supervising knowledge transfer. I motivate teams for performance excellence and productivity maximization. I enforce end-to-end controls for quality support services, ensuring customer satisfaction. I identify and resolve escalated issues as well as oversee all aspects of incident management for seamless workflow.A few key achievements in this tenure include:• Ensured customer satisfaction by promoting high level of accountability.• Reduced number of incidents via knowledge transfer and innovative solutions.• Commended for accomplishing excellent results from people survey for trusted leadership.

Ernst-Heackel Gymnasium Merseburg

Abitur, Geistes- und Naturwissenschaften/freies Studium

Humboldt-Universität zu Berlin

Diplom, Kunst und Germanistik