Thomas Libby

About Thomas Libby

I’ve spent the past decade helping businesses strengthen client relationships, optimize technical operations, and turn complex challenges into seamless solutions. Whether leading cross-functional teams, architecting SaaS solutions, or driving customer adoption, I thrive at the intersection of technology and client services.My approach is simple: build strong partnerships, break down silos, and deliver solutions that not only meet expectations but exceed them.With certifications in AWS Solutions Architect Associate and CCNA, plus a background in Business Management: Information Systems, I bring a unique blend of technical expertise and business insight. I’m passionate about empowering teams, simplifying complex workflows, and enabling customer success in enterprise and cloud environments. Core Strengths- Solutions Architecture & Technical Account Management - SaaS & Cloud Adoption (AWS, Azure, Hybrid)- Customer Success & Retention Strategies - Cross-Functional Leadership & Process Optimization - Security, Networking & Infrastructure Integration Career Highlights: 1. Achieved 90% renewal rate at Appdome by delivering tailored mobile app security solutions and driving customer adoption. Guided 40+ businesses at Renewable Success with mobile and SaaS integrations, improving operational efficiency and streamlining sourcing by 20%.3. Delivered major observability implementations at Splunk, integrating 5 acquired systems and achieving 97% performance improvements for enterprise clients. Let’s connect: t••••••••@gmail.com | 41••••••90

Experience

1. Business Solutions Specialist Technical Project Manager

   Renewable Success

   Dec 2022 — Present · US

   Lead cross-functional teams through the vendor selection and on-boarding processes.2. Analyze and interpret client vendor and competitor data to provide strategic recommendations that enhanced customer perception of the client\'s products and services.3. Execute business use cases within data layer frameworks by leveraging cloud and hybrid technologies while working with companies utilizing OTel and open-source Grafana tools to resolve data-related issues.4. Utilize cloud and hybrid environments, including AWS, Azure, Docker, and Kubernetes, to achieve business objectives.

Education

• San Francisco State University

  B.S. in Business Administration: Information Systems, Business Administration: Information Systems

• Archbishop Riordan High School

  High School Diploma

  2003 — 2007

Skills

• Disaster Recovery
• Gemalto
• Android Studio
• Backup Exec
• Citrix Xenapp
• Github
• Vmware
• Server Administration
• Mac Os X
• Help Desk Support
• Wireshark
• Blackberry Enterprise Server
• Salesforce.com
• Virtualization
• Xcode
• Routers
• Network Design
• Dell Poweredge Servers
• Vpn
• San
• F5 Anti-Bot Sdk
• Security
• Call Routing
• F5
• Active Directory
• Dns
• Windows Server
• Solarwinds
• Imovie
• Technical Support
• Airwatch
• Windows
• Good for Enterprise
• Android Sdk
• Mobileiron
• Microsoft Exchange
• Network Administration
• Sophos
• Bettercap
• Networking