Thomas Phillips
Automation & Process Improvement Leader | Leading Cross-Functional Global Teams | Banking & Financial Services Transformation
- Role
- Software Engineering Manager - Intelligent Automation at Wells Fargo
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Thomas Phillips
I am a technology and operations leader with extensive experience driving intelligent…
Experience
Software Engineering Manager - Intelligent Automation
Oct 2019 — Present · Charlotte, NC, US
Lead cross-functional, global delivery teams supporting L1–L3 development and production for a suite of automation technologies across multiple federations, partnering with distinct product and business units.Drive federation-level automation initiatives that improve operational efficiency, reduce risk, and deliver measurable business outcomes.Champion Agile delivery practices (Scrum/Kanban) across multiple parallel teams to maximize throughput, accountability, and quality.Promote continuous improvement and portfolio expansion, identifying new automation opportunities and scaling existing solutions for maximum impact within the federations.Mentor and develop senior engineers, architects, and team leads, cultivating a high-performing, resilient team culture aligned with strategic goals.
Education
University of North Carolina at Charlotte
Master of Science - MS
2023 — 2026
University of North Carolina at Charlotte
Graduate Certificate
2024 — 2025
Central Piedmont Community College
Associate of Arts - AA
University of North Carolina at Charlotte
Bachelor of Science - BS
Skills
- Process Improvement
- Quality Assurance
- Team Leadership
- Team Building
- Performance Management
- Quality Management
- Leadership
- Process Management
- Strategic Planning
- Requirements Analysis
- Change Management
- Customer Service
- Call Center Administration
- Streamlining Operational Processes
- Cross-Functional Team Leadership
- Program Development
- Root Cause Problem Solving
- Thought Leadership
- Quality Center
- Pharmaceutical Industry
- Quality Auditing
- Fda
- Quality Control
- Virtual Teams
- Adherence
- Patient Advocacy
- Patient Counseling
- Service Level Agreements
- Performance Improvement
- Sop
- Streamlining Operations
- User Acceptance Testing
- Visio
- Performance Metrics
- Call Centers
- Training
- Management
- Microsoft Office
- Time Management
- Coaching
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