Thomas Markham

About Thomas Markham

Worked at Bank of America as Contractor - Project Manager managing the software upgrades for Merchant Services and AML lob.Worked at Wells Fargo as a Contractor - Project Manager on the migration of PeopleSoft to Workday.Worked for Lowes as a Project Manager for HR projects. Managed extensive corporate projects E2E. Worked with 3rd party vendors.Contracted at Wells Fargo in the Risk area under the DMI work group with RMII. Working with Federal Regulatory reports for multiple lines of businesses.Contracted at Bank of America as a Sr. Project Manager for the Global Technology and Operations group on the LATAM and Canada Risk and Controls project. Also managed the electronic imaging conversion process of documents for the Treasury Finance and Services group to FileNet for Bank of America.With Wells Fargo, was the Sr. Payroll and Operations Manager responsible for managing the US employee payroll and operations. Proven leadership managing employees in virtual locations as well as Call Centers. Strengths include team management, relationship building, communications, training, project management, customer relations, process improvements and vendor management. Managed projects such as Mergers /Acquisitions for HR Payroll Operations, Year- End process, PeopleSoft upgrades and implementation of electronic imaging to Content Manager for HR / Payroll. Main contact for customer inquiries and escalations with all corporate lines of businesses including human resources, Securities, legal, risk and finance.

Experience

1. Service Delivery Lead

   Randstad

   May 2025 — Present · Charlotte, NC, US

Education

• College of the Finger Lakes

  Environmental Conservation

  1976 — 1978

• College of the Finger Lakes

  Environmental Science

  1976 — 1977

Skills

• Operations Management
• Performance Management
• Crm
• Business Continuity Planning
• Call Centers
• Project Management
• Customer Service
• Peoplesoft
• Employee Benefits
• Training
• Customer Satisfaction
• Program Management
• Business Analysis
• Operational Risk Management
• Vendor Relationship Management
• Human Resources Information Systems (Hris)
• Workday, Siebel - Case Tracking Tool
• Organizational Development
• Mergers & Acquisitions
• Finance
• Employee Relations
• Strategic Planning
• Strategy
• Succession Planning
• Payroll
• Business Process
• Accounting
• Vendor Management
• Talent Management
• Quality Control
• Auditing
• Team Building
• Management
• Business Process Improvement
• Leadership
• Human Resources
• Process Efficiency
• Risk Management
• Process Improvement
• Change Management