Thomas Luo
Software Engineering Manager | System Engineering Manager | Program Manager
- Role
- Senior Manager System Engineering at Dell Technologies
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Thomas Luo
Experienced in leading cross-functional teams to develop and implement engineering tools, processes, and systems, driving significant improvements in operational efficiency and product delivery. Proficient in establishing and managing global service offerings, optimizing development cycles, and standardizing processes to enhance scalability and performance. Expertise in creating and deploying automation solutions, managing complex software engineering projects, and ensuring compliance with industry standards. Skilled in building strong stakeholder relationships, problem solving and delivering innovative solutions that contribute to substantial revenue growth and operational excellence. AREAS OF EXPERTISE Leadership | Cross-functional Team Management | Process Optimization | Global Service Implementation | Automation Solutions | System Integration | Software Development | Revenue Growth Strategies | Performance Metrics | Client Relationship Management | Project Management | Compliance and Standards
Experience
Senior Manager System Engineering
Oct 2014 — Present · Austin, TX, US
Led a team of on-shore and off-shore resources in the development of engineering tools and processes for Dell GCS Services offer, responsible for the service tool and process enablement, roadmap, development, integration, documentation, sustaining and support. • Led effort to establish and transition client RTS + 0 and Sustaining to APJ region.• Worked with cross functional teams, service product marketing, GCS Transition managers, PMs, Enablement, PE, and end users to improve service offering and process integration. • Built strong relationship and partnered with PG BIOS, Global OPS FI Core, MDiags teams.• Developed process of assessing customer requirement and providing support feasibility feedbacks.• Drove ISG Shift Left and shortened the development cycle of PT. Improved the productivity by eliminating legacy BIGMAC process for ISG. • Established Global KVM core team, and successfully standardized global KVM environment and process for remote engineering.
Education
St. Edward's University
Master's degree
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