Thomas Kopsa

About Thomas Kopsa

I help teams and customers solve complex problems, adopt technology successfully, and turn strategy into execution. With a background in implementation consulting, sales enablement, and professional services, I specialize in bridging the gap between sales, delivery, and customer success.I’ve worked across multiple industries supporting software onboarding, implementation, and enablement initiatives that improve data quality, operational efficiency, and user adoption. My approach is consultative and people-focused: I listen first, ask the right questions, and translate business requirements into clear, actionable solutions.In implementation and professional services roles, I partner closely with sales, technical, and customer-facing teams to ensure smooth deployments, strong adoption, and measurable outcomes. I’m comfortable navigating complex systems, evolving requirements, and cross-functional stakeholders in fast-paced environments.I also bring people management experience, having led and coached teams in high-volume, customer-facing settings. That leadership background shapes how I work today—balancing urgency with empathy, accountability with collaboration, and execution with continuous improvement.Known for being data-driven, detail-oriented, and adaptable, I thrive in roles that require problem solving, clear communication, and ownership from discovery through delivery. I enjoy working with curious, ambitious teams and take pride in helping both people and platforms perform at their best.Core expertise:• Implementation Consulting & Professional Services• Sales Enablement & Training• Customer Onboarding, Adoption & Enablement• Cross-Functional Collaboration• Stakeholder Management• Process Improvement & Change Management• Team Leadership & Coaching

Experience

1. Business Consultant - North America

   Akeneo

   Nov 2022 — Present · US

   Serve as a trusted advisor guiding customers through Akeneo Product Cloud implementations, helping organizations simplify workflows, strengthen data governance, and drive business outcomes.• Lead on-site and remote discovery and solution-design workshops to align Akeneo capabilities with customer objectives.• Provide consultative recommendations to optimize product data models, workflows, and governance strategies.• Deliver best practices through documentation, presentations, executive briefings, and live working sessions.• Train customers and partners on Akeneo principles, functionality, and implementation best practices.• Collaborate cross-functionally with Professional Services, Customer Success, and Partners to ensure successful adoption.• Act as a functional expert across Akeneo technologies, proactively identifying risks and resolving implementation challenges.

Education

• SUNY Brockport

  Bachelor of Science, Business Administration with a Concentration in Management

  2004 — 2006

• Hamburg High School

  Regents Diploma, General Studies

  1992 — 1996

• Erie Community College

  General Studies

  2003 — 2004

Skills

• Healthcare
• Microsoft Office
• Sales
• Management
• Customer Service
• Powerpoint
• Microsoft Excel
• Leadership
• Security Clearance
• Logistics
• Training
• Supervisory Skills
• Sales Management
• Lead Generation
• Saas
• Marketing
• Cpr Certified
• Microsoft Word
• First Aid
• Diligent
• Public Speaking
• Crm
• Time Management
• Account Management
• Conflict Resolution