Thomas Kimpel

About Thomas Kimpel

Quality driven and collaborative leader with an over 20-year history of success in directing departments to improve efficiency, innovate, and reduce costs while achieving high performance goals. Responsible for leading a large contact center operation with a multi-channel client engagement strategy including phone, mail, web chat, online, and text & e-mail. Learning and Development background specializing in leading, developing, and executing performance-based training for all levels of internal/external clients. Influential and persuasive with exceptional interpersonal, verbal, written, listening, and engaging presentation skills. Passionate about driving and enabling professional development to optimize potential skills, abilities, and productivity for individuals to advance to greater levels of accountability, including senior leaders. Talents include the ability to quickly gain comprehensive knowledge of new complex information, and to organize and manage project tasks into a cohesive plan that ensures on time and on budget deliveries. Core Competencies include: Operations Management | Performance Management | Project Management | Managing a Remote Work Force | Implementing Digital Enhancements | Leadership Development | Continuous Improvement Initiatives | Budget Management | Staff Forecasting, Hiring & Retention Strategies | Estimating Large-Scale Client Projects | Client Needs Assessments | Quality Assurance | Project Prioritization | Learning Consulting | Cross-Departmental Collaborations & Training | Resource Management | Coaching | Program Development & Launch | Webinars & Conferences

Experience

1. Director of Operations

   Maximus

   Sep 2020 — Present

Education

• The University of Texas at Austin

  The McCombs School of Business, BBA in Marketing

  1994 — 1998