Thomasina Tomi Bates
Organizer of Things
- Role
- Sr Business Analyst at Eugene Water & Electric Board (EWEB)
- Location
- Eugene, OR, US
- LinkedIn followers
- 500 followers
Experience
Sr Business Analyst
Eugene Water & Electric Board (EWEB)
Aug 2019 — Present
Providing business analysis, planning and support for collaboration software and bill pay portal- Leading a fresh implementation of Jira product setup and configuration, including Jira Software and Service Desk. Training users on tool usage as well as Agile, Scrum and Kanban methodologies. Perform Jira Administrator duties- Providing analysis and support in utility-wide rollout of Microsoft Office 365 collaboration technologies. Consulting with teams to help them get the most out of Teams- Quality Assurance Management lead for customer experience improvement project replacing billing system, including the online customer billing portal and paper bills. Collaborating with Security and Compliance, IT teams, Customer Operations and 4 vendors to ensure quality of customer bill pay portal.
Education
Beloit College
Bachelor’s Degree
1994 — 1998
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