Thomas Hoffstetter
Customer Success & Solutions Engineering | DOD at Dataminr | USMC Veteran
- Role
- Customer Success Solution Engineering, Dod at Dataminr
- Location
- Hillsborough, NC, US
- LinkedIn followers
- 500 followers
About Thomas Hoffstetter
As a customer success manager/solutions engineer, I help provide scalable API delivery…
Experience
Customer Success Solution Engineering, Dod
Nov 2021 — Present
Dataminr\'s Solution Engineering Team supports and delivers effective API product solutions to our DoD users. We ensure seamless client enablement and technical implementation, bridge the technical gap between customer success and end users, and provide internal product enablement to accelerate US DoD’s success with mission-relevant, real-time information at massive scale.CS Account Manager that drives product adoption, renewal, and usage of Dataminr\'s Artificial Intelligence SaaS solution, First Alert, among some of the DoD\'s most strategically important organizations.• Conduct regular executive-level briefing/training sessions on the First Alert software program, demonstrating best-practices and identifying optimal workflow integration for the customer’s mission.• Proactively build and present regular feedback reports to drive product refinement and improve customer experience.• Cultivate and manage relationships with key leadership (EBIs) across the U.S. Army’s Pacific, Europe, and Africa Service Component Commands (4-Star Generals).Skills: Application Programming Interfaces (API) · Product Offerings · Technical Enablement · Executive Level Communication · Artificial Intelligence (AI) · Gainsight · Looker (Software) · SalesLoft · Salesforce · Product Adoption · Key Performance Indicators · Product Training · Customer Success · Problem Solving · Customer Satisfaction · Customer Experience · Account Management
Education
Oakton College
Associate's Degree, Liberal Arts
2015 — 2017
San Diego State University
Bachelor of Arts - BA, International Relations and Affairs
2017 — 2019
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