Thomas Hanson
End User Technology Engineer at Docusign
- Role
- End User Technology Engineer at Docusign
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Thomas Hanson
I am a Computer Science graduate from the University of Central Florida with an interest…
Experience
End User Technology Engineer
Apr 2024 — Present · Seattle, WA, US
Resolved escalated IT issues for VIP’s and end users, ensuring resolution within SLA standards for complex issues.• Implemented proactive monitoring tools and automations, reducing resolution times by up to 30% and mitigating recurring ticket trends / manual tasks.• Developed and maintained extensive knowledge base, reducing escalated tickets through comprehensive documentation and providing technical coaching to endpoint technicians.
Education
Valencia College
Computer Science, Information Technology
2018 — 2020
Mount Dora Christian Academy
High School Diploma
2015 — 2018
University of Central Florida
Computer Science, Information Technology
2020 — 2023
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