Thomas Guettler

About Thomas Guettler

Published, proactive, hands-on, and seasoned professional, with distinguished career in all facets of information technology (IT), with specialization in technical support and team development; complemented with proven adeptness in change management, process development, IT consultation, project life cycle management, and customer service. Highly capable of breaking down technology barrier and act as the conduit between clients and technical experts. Expert in leading and mentoring team members to succeed and deliver quality work within strict specifications, timelines, and budgets. Recognized for demonstrating high-level turnaround decisions and spearheading wide-ranging operations in alignment with business missions and objectives. Exemplify strong intellect in handling duties and unparalleled commitment to achieve optimal outcomes.Specialties: Customer Service/Experience ManagementTeam Coaching/Mentoring/LeadershipQuality AssuranceStrategic Planning & ExecutionProfessional DevelopmentIT ConsultationITIL v.3 ComplianceNetwork & Computer SecurityBusiness OperationsData AnalysisResearch & DevelopmentPolicy DevelopmentProcess Re-Engineering

Experience

1. Library IT Project Manager

   Wake County

   Sep 2018 — Present · Raleigh-Durham, NC, US

   Creating and managing projects in support of library IT operations, including Windows 10 upgrades, conversion of printer fleet to a vendor managed printing system, and technology implementation for three renovation/new construction projects.• Spearheading technology implementation for new fine free library philosophy, including new centrally managed PC reservation for public PCs, self-service kiosk for public copying and printing, and online payment solutions.• Supervising, coaching, and mentoring the library IT analysts in for all library IT support operations.• Central liaison for library and Wake County IT management, fostering collaboration and coordination.

Education

• North Carolina State University

  B.A., History

  1990 — 1995

• Wake Technical Community College

  A.S., Informaton Systems

  1996 — 1998

• Colorado State University

  MBA, Business Administration

  2009 — 2011

Skills

• Coordination
• IT Asset Management
• Strategic Thinking
• Software Installation
• Technology Consultation
• Itil V. 3 Compliance
• Business Relationship Management
• Help Desk Support
• Customer Service
• Critical Thinking
• Communication
• IT Lifecycle Management
• Management of Personnel Resources
• Cost Benefit Analyzing
• Service-Level Agreements (Sla)
• Statistical Data Analysis
• Customer Relationship Management (Crm)
• Active Listening
• Coaching
• Computer Security
• Coaching Staff
• Process Engineering
• Computer Software Installation & Support
• Active Learning
• Technical Support
• Mentoring
• Business Marketing
• Strategic Planning
• Management
• Team Building
• Networking
• Training
• Social Perceptiveness
• Testing
• Technology Solutions Design
• Information Technology
• Writing
• Customer Service Management
• Budget Management
• Troubleshooting