Thomas Flaim

About Thomas Flaim

Product leader specializing in conversational and agentic AI and mobile/web consumer products. I use a strategic, data-driven approach to generate, experiment, and deliver creative ideas that delight users and solve their most significant pain points. I also excel at understanding user needs to identify new product and growth opportunities that align with and achieve business-related goals.Leading AI product development for Care org at GoDaddy. Currently building conversational AI multi-agent systems that work within the messiness of how humans communicate their needs. Always nerding out on context management and behavioral science to make AI do what customers need and want.I have extensive knowledge and experience developing and growing mobile and web apps, subscription and freemium B2C software products, which has honed my skills in user acquisition, retention, and monetization strategies. Tons of experience with experimentation, which has been crucial for making data-informed decisions and continuously improving product performance- Lead PM on GoDaddy’s Digital Care AI team, helping more customers resolve self-serve support issues, successfully onboard, and achieve value using GoDaddy products and services through digital guidance and AI- Leading new product development for a dungeon master\'s toolset, allowing dungeon masters to ideate, create, organize, publish and share custom encounter systems, item lists, and the world they create for their campaigns all in one place- Previously led the GoDaddy Digital Care Growth and Customer Experience (CX) team- Previously led a team focused on the core UX of RoboKiller iOS and Android, building elegant solutions that ensure users experience that AHA moment and continue to do so each time they open the app after we block or screen a spam call or text- Previously led product and growth initiatives on RoboKiller (Android and Web)- Previously led product and growth initiatives on TapeACall (iOS, Android, and Web).

Experience

1. Senior Product Manager

   GoDaddy

   Mar 2022 — Present

Education

• St. John's University

  Bachelor of Science (B.S.) in Homeland Security

  2014 — 2016

• New Jersey City University

  Music Performance, General

  2008 — 2011

• Bergen Community College

  Associate of Science (A.S.), Criminal Justice

  2012 — 2013

Skills

• Customer Service
• Jazz
• Computers
• Piano
• Computer Security
• Computer Networking
• Theatre
• Band
• Bands
• Trumpet
• Musical Theatre
• Entertainment
• Festivals
• Music
• Composition
• Microsoft Office
• Singing
• Social Networking
• Music Industry
• Music Theory
• Social Media
• Classical
• Troubleshooting
• Public Speaking
• Performing Arts
• Acting
• Concerts