Tom Faust
Client Services Manager II at Worldpay
- Role
- Client Services Manager Ii at Worldpay
- Location
- Oregon, WI, US
- LinkedIn followers
- 500 followers
About Tom Faust
Currently I am a Client Relationship Manager with FIS. In this role, I\'m responsible…
Experience
Client Services Manager Ii
May 2017 — Present · Milwaukee, WI, US
I’ve been the Client Services Manager II at FIS 6 years. Worldpay recently become an independent company. Learn more here: https://bit.ly/newworldpay• Develops strong working relationships with assigned clients and Worldpay resources.• Demonstrates financial management and revenue achievement of assigned territory through use of appropriate tools to track accounts receivable, calculate service level credits and billing.• Manages and communicates expectations internally and externally.• Manages the service component of the client relationship.• Conducts service value reviews.• Educates clients on various FIS processes and procedures assisting with awareness, navigation and self-help tools.• Conducts regularly scheduled status calls with client to discuss important key service topics, to review projects in client’s queue and to discuss available service offerings.• Reviews variance reports and invoices, conducts periodic billing reviews, ensures credits, write-offs and payments are properly applied, works with assigned clients, managing director/relationship manager or billing team to resolve billing issues and at times functions as a collection agent.• Monitors monthly service level/availability management reports to identify possible trends in service level agreement (SLA) “misses” and contacts appropriate product area if “misses” fall within guidelines of a contractual penalty.• Identifies additional opportunities to provide more products, services or other resources to customer and refers to managing director/relationship manager.
Education
Wisconsin School of Business
BBA, Marketing
1994
Edgewood University
MBA, Business Administration and Management, General
2003
Skills
- Solution Selling
- Crm
- Enterprise Software
- Business Development
- Channel Partners
- Sales Operations
- Customer Service
- Direct Sales
- Marketing
- New Business Development
- Marketing Strategy
- Customer Relations
- Salesforce.com
- Online Marketing
- Negotiation
- Microsoft Office
- Sales
- Managed Services
- Territory
- Management
- Consultative Selling
- Leadership
- Selling
- Account Management
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